Shipping policy

JKN Art Shipping Policy

Last updated: July 24, 2026

JKN Art is operated by JKNART LTD, a private limited company registered in England and Wales under company number 15636081. JKNART LTD is the contracting seller for purchases made through this website.

Product sourcing and order fulfilment are provided from China by Shenzhen Jinku Fashion Technology Co., Ltd on behalf of JKNART LTD. Unless otherwise clearly stated on a product page or at checkout, orders are dispatched from China.

Processing Time

Orders are typically processed within 1–3 business days, excluding weekends and public holidays.

Processing may take longer during major holidays, promotional periods, periods of unusually high order volume, or when additional order verification is required.

Shipping Time

Estimated delivery times vary depending on the destination, selected shipping service, customs processing, and local carrier operations.

Our current customer-facing delivery estimates are:

  • United States: 7–15 business days
  • Canada, United Kingdom, European Union, and Australia: 8–18 business days
  • Other supported regions: 10–25 business days

These delivery times are estimates and are not guaranteed. Delivery may be affected by customs inspections, carrier delays, holidays, weather conditions, incorrect address information, local service disruptions, or other events outside our reasonable control.

Shipping Fees

We offer free standard shipping on orders of USD $50 or more.

For orders under USD $50, shipping charges are calculated at checkout based on the delivery address and available shipping method.

The applicable shipping charge will be displayed before the customer completes the purchase.

Order Tracking

Once an order has been dispatched, we will send a shipping confirmation email containing available tracking information.

Tracking information may require several business days to appear or update after the parcel has been handed to the carrier.

Some international shipments may be transferred between multiple postal or delivery providers. Tracking updates may therefore pause temporarily while the parcel is transferred or processed through customs.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address before submitting an order.

To request an address correction, contact us as soon as possible at contact@jkn-art.com. We cannot guarantee that an address can be changed after the order has entered processing, packing, or dispatch.

Additional shipping charges caused by an incorrect, incomplete, or undeliverable address may be the customer’s responsibility where permitted by applicable law.

Delayed or Lost Shipments

If tracking has not updated for an extended period or the parcel has not arrived within the estimated delivery period, please contact us with the order number.

We will review the available tracking and carrier information and assist with an investigation, reshipment, refund, or other appropriate resolution based on the circumstances and applicable law.

A parcel is not automatically considered lost solely because tracking has not updated for a short period, particularly while it is in customs or being transferred between carriers.

Damaged, Incorrect, or Missing Items

If an order arrives damaged, contains an incorrect product, or is missing an item, please contact us as soon as possible and include:

  • The order number.
  • Clear photographs or video of the product and packaging.
  • A photograph of the shipping label.
  • A description of the problem.

After reviewing the issue, we may provide a replacement, reshipment, partial refund, full refund, or another remedy as appropriate and as required by applicable law.

Customs and Import Processing

International orders may be inspected or delayed by customs authorities in the destination country. Customs processing times are outside our direct control.

Any duties, taxes, or import charges shown and collected at checkout will be handled according to the checkout information. Where such charges are not collected at checkout, the destination country may impose charges upon delivery, and the customer may be responsible for them where permitted by applicable law.

Returns

Do not return an item to the registered office of JKNART LTD. The registered office is not a warehouse or returns address.

All returns require prior authorization and must be sent only to the address confirmed in our return instructions. Please review our Return, Refund & After-Sales Policy for the applicable return conditions and process.

Contact Us

For shipping-related inquiries, please contact:

Trading name: JKN Art
Contracting seller: JKNART LTD
Company number: 15636081
Email: contact@jkn-art.com
Phone: +86 189 2526 4106