Refund policy
JKN Art Return, Refund & After-Sales Policy
Last updated: July 24, 2026
JKN Art is operated by JKNART LTD, a private limited company registered in England and Wales under company number 15636081. JKNART LTD is the contracting seller for purchases made through this website.
Product sourcing, order fulfilment, return processing, and certain customer-support activities are provided from China by Shenzhen Jinku Fashion Technology Co., Ltd on behalf of JKNART LTD.
Please contact contact@jkn-art.com before returning any item. Include your order number and relevant photos or video when reporting a damaged, defective, incorrect, or missing item.
Return Window
Return requests must be submitted within 14 calendar days of delivery. After notifying us of a return, approved items must be sent back within 14 calendar days, unless a longer period is required by applicable law or confirmed in our return instructions.
Eligibility
For returns accepted under our voluntary return policy, items must be unused, unaltered, and in their original packaging. Proof of purchase is required.
This policy does not limit any mandatory consumer rights available under applicable law. Where applicable law permits a customer to inspect an item, the item may only be handled to the extent reasonably necessary to establish its nature, characteristics, and function.
Where a personal-care product is supplied in sealed packaging for health protection or hygiene reasons, it might not be eligible for a change-of-mind return after the hygiene seal has been broken. This exception does not apply to products that are damaged, defective, incorrect, misdescribed, or otherwise subject to mandatory consumer rights.
Non-Returnable Items
The following items are not eligible for return under our voluntary change-of-mind policy:
- Products that have been used, applied, cured, trimmed, or altered.
- Sealed health or hygiene products after the relevant hygiene seal has been broken, where applicable law permits this exclusion.
- Gift cards.
- Clearance or final-sale products when clearly marked before purchase.
- Free gifts and promotional items when returned separately from the qualifying purchase.
- Products damaged through misuse, incorrect storage, accidental damage, or failure to follow the supplied instructions.
These exclusions do not remove any rights available for faulty, damaged, incorrect, unsafe, or misdescribed goods under applicable law.
Damaged, Defective, Incorrect, or Missing Items
For faster assistance, please contact us within 7 calendar days of delivery with your order number, clear photos or video of the issue, the product packaging, and the shipping label.
This requested reporting period does not limit any mandatory rights relating to faulty, damaged, incorrect, unsafe, or misdescribed goods.
After reviewing the issue, we may provide a replacement, reshipment, partial refund, full refund, or another remedy that is appropriate and required under applicable law. Store credit will only be provided where legally permitted and accepted by the customer.
Change-of-Mind Returns
For approved change-of-mind returns, the customer is responsible for return shipping and any non-refundable customs or import charges, unless applicable law requires otherwise.
We recommend using a tracked shipping service. The customer remains responsible for the returned parcel until it is delivered to the approved return address.
Where required by applicable law, we will refund the cost of the least expensive standard outbound delivery option. Additional charges for express, priority, or other upgraded delivery services might not be refundable.
Return Method, Exchanges, and Fees
Approved returns are accepted by mail only. We do not accept in-person returns at the registered office of JKNART LTD.
We do not offer general product exchanges. A replacement or reshipment provided for a verified damaged, defective, incorrect, or missing item is an issue-resolution remedy and is not a general exchange service.
We do not charge a restocking fee.
For approved change-of-mind returns, the customer is responsible for return shipping. For verified faulty, damaged, incorrect, unsafe, or misdescribed goods, we will provide an appropriate remedy and cover reasonable return costs where required by applicable law or confirmed in our return instructions.
Return Address
Do not send products back without prior authorization. Approved returns are processed in China by Shenzhen Jinku Fashion Technology Co., Ltd on behalf of JKNART LTD and must be sent only to the address confirmed in our return instructions:
Joan
Room 1701, Building 5, Sanyuan Daai City
Longhai 2nd Road, Huiyang District
Huizhou, Guangdong, China 516083
Phone: +86 189 2526 4106
The registered office of JKNART LTD in the United Kingdom is not a warehouse or returns address.
Refunds
After an approved return arrives, we will inspect it. If the return is accepted, we aim to initiate the refund to the original payment method within 5 business days.
Where applicable law requires a different refund deadline, the refund of standard outbound delivery charges, or another remedy, we will comply with those requirements.
Refunds will be issued to the original payment method unless the customer agrees to another legally permitted method.
Banks and payment providers may require an additional 5–10 business days after the refund has been initiated for the funds to appear in the customer’s account.
We are not responsible for processing delays caused by the customer’s bank, card issuer, or payment service provider after the refund has been successfully submitted.
Order Changes and Cancellations
Please contact us as soon as possible if you need to change or cancel an order. We can only guarantee an order change or cancellation before the order has entered packing or dispatch.
If an order has already been dispatched, any applicable cancellation or return rights will be handled under this policy and applicable consumer law.
Contact
Trading name: JKN Art
Contracting seller: JKNART LTD
Company number: 15636081
Email:
contact@jkn-art.com
Phone:
+86 189 2526 4106